Frequently Asked Questions

Our products have been developed from the ground up specifically for this type of use. Ease of operation, durability, and minimal maintenance requirements were central during development and form the core of our design philosophy.

On our website, you will find the key technical specifications for each product on the respective product pages. These specifications are also included in the brochures for all our models, with additional explanations if preferred.

Do you have specific questions? Please feel free to contact us without obligation — we are happy to assist you.

The main difference lies in passenger transport capacity and storage efficiency.

• The Mobby 1.1 is better suited for multi-seat configurations where transporting multiple passengers is the primary focus.
• The Mobby 2 can be nested more deeply than the Mobby 1.1, allowing it to take up less space when storing multiple chairs. This makes transporting and storing larger quantities easier.

Both models are suitable for electric propulsion: the Mobby 1.1 can be combined with the e-Mobby, while the Mobby 2 is designed for use with the Mobby-Mover.

The XL models have been structurally adapted for heavier-duty applications and are certified accordingly. As a standard, our products comply with the relevant European directives. We are happy to review with you whether additional certifications are available for your specific region or application.

Yes, our manual models can be connected to an e-Mobby or Mobby-Mover in two ways:

• As standard, this is done via a manual coupling, where the operator slightly lifts the chair and places it onto the coupling.

• In addition, we offer the optional Link&Go solution, an electric lifting system that automatically establishes the connection without requiring the passenger to leave the chair. This improves ease of use, reduces physical strain for staff, and provides a seamless experience for the PRM.

Our products are designed for comfortable and safe transportation of persons with reduced mobility over short distances. Sitting during transition periods or transfer moments is certainly possible, such as during short waiting times or transfers.

However, the chairs are not intended as long-term seating solutions, such as prolonged stationary waiting. For such situations, we recommend additional facilities.

We are happy to advise you on optimal deployment within your location or service schedule.

Yes, during the development of our XL and bariatric models, particular attention was given to enhanced comfort and accessibility. The seat surface, backrest, and spacing between the armrests are significantly wider than on the standard models. This allows bariatric passengers or PRMs to sit comfortably and safely, even during slightly longer transfers or waiting times.

Our XL models thus provide an appropriate and respectful solution for broader body types, without compromising stability or ease of use.

Yes, we can provide you with a clear overview or tailored advice per application area. This includes solutions for individual transport, group transport, independent use, or bariatric support. In addition, products on our website are categorized and feature a descriptive function title below the product name on the product pages.

Our specialists are happy to help you make the right choice based on your target group, location, and budget.

The Mobby SP is designed for both independent and assisted use. Thanks to the large rear wheels with push rims, PRMs can propel themselves if desired. At the same time, the model is equipped with push handles and an operator brake, allowing the chair to be safely pushed and full control to be taken when necessary. This flexibility makes the Mobby SP particularly suitable for environments where both independent mobility and assistance are required.

Yes, the Aisle Mobby is specifically designed for use on board commercial aircraft and complies with common international standards for safety, dimensions, and functionality. Thanks to its narrow design (only 38 cm wide), it easily fits through aircraft aisles. The Aisle Mobby is equipped with features such as a safety belt, anti-tip wheels, and a fixed footplate, ensuring safe and comfortable onboard transfers.

⚠️ Note: Exact approval may vary by airline or region. We advise coordinating this with the relevant airline or authority prior to deployment. For product specifications or documentation, you are always welcome to contact us.

The Mobby 1.1 Extended is not intended to independently transport three people. This model is offered exclusively in combination with an e-Mobby and serves as an intermediate module within a linked configuration of three Mobby units.

The extended variant creates additional legroom for the passenger in the middle seat when two standard Mobby units are connected to an e-Mobby, forming a configuration with three seats (see page Multi-Seated Configurations). This solution is ideal for group transport, allowing multiple PRMs to be moved efficiently and comfortably at the same time.

We offer a wide range of accessories that enhance the comfort, functionality and usability of our products. These include luggage racks, belt systems, leg rests, personalised nameplates and various parking solutions.

The available options may vary per model. A complete overview of compatible accessories can be found on the product pages and in our product brochures. You may also contact us for tailored advice based on the intended application and user environment.

Yes, in consultation, existing models can be adapted or further developed to meet specific functional or operational requirements. The possibilities depend on the nature of the modification, the minimum order quantity, and technical feasibility. Please note that such adaptations may result in longer delivery times and additional costs.

We are happy to discuss this with you to jointly assess whether a customised solution is feasible and suitable for your project.

Our electrically powered devices comply with the applicable European Machinery Directive and corresponding CE requirements. Conformity documentation can be provided upon request. Please contact one of our specialists for further information or tailored documentation.

This depends on several factors and may vary per product. Guideline values have been established in a controlled test environment without significant external influences. In practice, however, factors such as temperature, gradients, usage intensity, and load can significantly affect performance. Specific battery data can be found in the brochures of the respective products.

Yes, the batteries of the e-Mobby are designed for easy maintenance and replacement. The battery compartment provides direct access, allowing connectors to be easily disconnected and reconnected to a new battery pack. The battery can then be reinstalled without the need for specialist tools. This makes replacement quick and efficient, ideal for environments where minimal downtime is required.

The main difference lies in functionality and intended application:

• The Mobby-Mover is a multifunctional electric drive unit designed for broad deployment in airports, hospitals, and other facilities. It can be equipped with various coupling attachments, such as a bed arm for moving hospital beds, and is suitable for transporting logistics carts or collecting dispersed Mobby chairs within a terminal. In addition, the Mobby-Mover can also be used for passenger transport in combination with a Mobby chair.
• 
The e-Mobby has been specifically developed for passenger transport and is intended to efficiently transport one to three PRMs (in combination with linked chairs), including luggage, within a controlled environment.


Both systems support linked mobility solutions but differ in their primary purpose and technical expandability.

No, the Multimobby units are specifically developed for indoor use, for example within airports, terminals, and healthcare facilities. They are not designed to withstand weather conditions such as rain or temperature fluctuations and are not equipped for safe participation in regular traffic or outdoor public-road use. For safe, efficient, and comfortable transfers inside buildings, the Multimobby units are ideally suited. For outdoor use, we recommend alternative solutions.

The suitability of the (e-)Aisle Mobby for use on stairlifts or platforms strongly depends on the type of installation and local safety regulations. Due to the wide variation in platform dimensions, load capacities, and safety systems, we deliberately leave this assessment to the health & safety officers of the respective organization.

We recommend always verifying in advance whether the use of an electric aid such as the e-Aisle Mobby is permitted within your specific installation. Upon request, we can provide technical specifications to support this assessment.

Yes, the speed of our electric vehicles can be adjusted in two ways:

• One option allows the user to manually control speed via the rotary knob on the joystick, enabling easy increase or decrease of driving speed during operation.

• Additionally, a fixed maximum speed can be set at software level. This absolute speed limit ensures that vehicles operate within predefined limits, for example to comply with internal safety regulations or location-specific speed restrictions.

We are happy to assist you in configuring these parameters according to your situation.

Link&Go is our patented electric coupling mechanism that automatically connects manual Mobby chairs to an electric vehicle. This allows chairs to be coupled, moved, and decoupled without physical effort and without requiring the passenger to stand up. This increases safety, speed, and efficiency within PRM processes.

No, our electric devices are equipped with an onboard charging system and therefore do not require external charging stations or docking systems. They can be charged easily via a standard wall outlet at any desired location within your building or premises. The integrated chargers can be fully adapted to regional plug types and mains voltage, enabling worldwide use without additional modifications. This makes charging flexible, user-friendly, and independent of fixed charging infrastructure.


All our electric devices are equipped with an integrated charger and can be charged easily via a standard wall outlet at any location. Depending on your region, the device is supplied with the appropriate plug connection. Our chargers are also automatically compatible with the local mains voltage range.

Our electrically powered devices and their components comply with the applicable European Machinery Directive and corresponding CE requirements. Conformity documentation can be provided upon request.

Please feel free to contact one of our specialists for further information or tailored documentation.

Our products comply with the applicable construction regulations. We can guarantee safe operation on slopes of up to 8%.

Yes, we can provide you with a clear overview or tailored advice per application area. This includes solutions for individual transport, group transport, independent use, or bariatric support. In addition, products on our website are categorized and feature a descriptive function title below the product name on the product pages.

Our specialists are happy to help you make the right choice based on your target group, location, and budget.

We offer a wide range of accessories that enhance the comfort, functionality and usability of our products. These include luggage racks, belt systems, leg rests, personalised nameplates and various parking solutions.

The available options may vary per model. A complete overview of compatible accessories can be found on the product pages and in our product brochures. You may also contact us for tailored advice based on the intended application and user environment.

Yes, in consultation, existing models can be adapted or further developed to meet specific functional or operational requirements. The possibilities depend on the nature of the modification, the minimum order quantity, and technical feasibility. Please note that such adaptations may result in longer delivery times and additional costs.

We are happy to discuss this with you to jointly assess whether a customised solution is feasible and suitable for your project.

The luggage carts can be coupled as a trailer behind the Mobby-Mover and e-Mobby. The luggage trolleys can be mounted to the front of the Mobby 1.1, Mobby 2, and the XL variants of these models.

These parking systems function as highly visible collection points and are designed in the same aesthetic as the Mobby chairs. They can be equipped with chain locks for additional security. The Parking XL is particularly suitable for outdoor storage of Mobby chairs and can also be fitted with a chain lock.

Yes, our parking stations are equipped with pre-drilled mounting holes that allow them to be securely anchored to the floor or ground surface. This provides additional stability and prevents unwanted movement, especially in busy or public environments.

For specific anchoring solutions, we recommend taking the surface type and installation method into account. We are happy to think along with you and advise accordingly.

Yes, our parking stations can be fully customized to match your corporate identity or location branding. The frames can be coated in a specific RAL color, and the information boards or signage can be designed with any desired layout, such as logos, pictograms, or instructions. We even provide templates on the Parking product page to give you clearer guidance when designing the parking sign.

We would be happy to discuss tailored options with you. Please feel free to contact us for examples or a proposal adapted to your location.

Yes, extensive technical documentation is available, including datasheets and, where applicable, CAD files. We are happy to think along with you regarding what is required for your project engineering or approval process.

As standard, our products are certified in accordance with the European Machinery Directive and carry CE marking. International certifications are not automatically included, but we are happy to review together which additional requirements apply in your region and how we can support you in meeting them.

Our products are suitable for worldwide use and can, where necessary, be adapted to meet the specific requirements of the respective region.

Yes, we support both software updates and technical upgrades. These can be provided via the regional sales partner or directly through our own aftersales department.

Yes, it is possible to equip our vehicles with GPS or fleet-tracking solutions. For this, we collaborate with Undagrid, a Dutch technology partner specialized in asset tracking within complex environments such as airports and logistics hubs.

Undagrid has a proven track record in this field and delivers scalable and reliable solutions. If desired, we are happy to put you directly in contact with Undagrid so they can advise you on the options that best match your specific requirements or infrastructure.

Yes, each of our products is supplied as standard with a unique serial number, making it easy to integrate into your internal management system or inventory process. In addition, in collaboration with Undagrid, we offer fleet-tracking and advanced identification options, where tracking data and vehicle status can often be directly integrated into existing IT or asset management systems via APIs or custom integrations. We are happy to advise you based on your infrastructure.

Yes, we are happy to support organizations in developing internal SOPs for the safe and efficient use of our products. Based on our experience across various sectors, we can provide practical input aligned with your operational processes. Depending on your needs, we can provide templates or work together with your team to develop a customized procedure that complies with your internal requirements and safety policies.

Please feel free to contact us to discuss the possibilities.

For technical questions after delivery, you can contact us via the contact form on our contact page or by email at info@specialmobility.eu.

Depending on your region and the nature of the inquiry, we will either refer you to the appropriate regional sales partner or handle the matter directly through our aftersales department. We ensure that you receive prompt and knowledgeable support.

At present, we do not offer a standard trade-in program. However, we are happy to explore tailored solutions in consultation with you. Depending on the condition, type, and quantity of products to be traded in, we can discuss suitable options together.

Please feel free to contact us to review the possibilities.

We apply a standard manufacturer’s warranty of two years on our products. Our general terms and conditions of sale, delivery, and warranty apply. These can be found on the page General Terms & Conditions, or you may contact one of our employees for further clarification.

Certainly. We provide spare parts lists per product, offering a clear overview of the replaceable components. The expected replacement frequency may vary depending on the product type and intensity of use.

For newer products, or in cases where spare parts lists have not yet been published or are subject to updates, we kindly invite you to contact us via our contact page or reach out to our aftersales team by email. Our specialists will be happy to provide the relevant documentation or tailored advice based on your specific application and environment.

For specific applications such as GPS or fleet tracking, we work with specialized partners such as Undagrid. They have a proven track record in asset tracking within airports and logistics environments. We are happy to connect you and, where necessary, coordinate technical integration or referrals. Regional distributors also support local service, delivery, and technical assistance. On our dealer page you can find the one closest to your location.

We offer a standard maintenance agreement, which can be adapted to your specific requirements and expectations if desired. Please feel free to contact one of our specialists to discuss the options.

You may contact your regional sales partner or our aftersales department directly.

Depending on the agreements in place regarding maintenance and warranty, we or our regional dealer will arrange the delivery of spare parts or—if required—the deployment of a service technician, ensuring that your products are operational again as quickly as possible.

Yes, we offer training programs for both safe operation and competent maintenance of our products. User training is available in two formats:

• A training for end users leading to certified operation;
• A “train-the-trainer” program enabling participants to train others as certified operators.

Maintenance training is offered in one standardized format and is intended for technical staff responsible for periodic maintenance. Training sessions can take place at our factory or on-site within your organization. Please note that on-site training may involve additional costs.

For more information about training options, feel free to contact us without obligation.

Yes, participants receive a certificate of participation upon completion of our training programs. In the case of technical maintenance training, the certificate is also regarded as proof of competence for independently performing basic maintenance on our products. This certificate can be used internally for documentation or audit purposes.

Please contact us for more information about the content and structure of the training programs.

Yes, we offer refresher courses and periodic retraining for staff working with our products. This can be particularly useful in cases such as staff turnover, fleet expansion, or the introduction of new models.

The content and format of the training are jointly tailored to your specific situation.

Most spare parts are kept in stock and can usually be shipped the same day. Depending on your region, delivery times typically range from one working day to one week. Exceptions may apply for larger quantities or less common, specialized parts.

Yes, all our products are supplied as standard with a clear user manual, including instructions for daily use, basic safety, and maintenance. The manual is available in English and, upon request, in other languages.

Yes, we provide detailed technical manuals for installers and maintenance personnel. These documents include parts lists, fault diagnostics, and maintenance instructions.

Please contact us to receive the appropriate documentation for your product or application.

Certainly. Several instructional videos are available on our video page and YouTube channel. If required, we can also provide customized video instructions or deliver live training sessions via Microsoft Teams or Zoom.

Yes, the information required for internal inspections and safety checks is included in our user manuals, technical documentation, and training programs.
These materials include guidelines for visual inspections, daily use, periodic maintenance, and safe operation. For organizations that work with their own safety protocols, we are happy to support the integration or supplementation of our information within existing processes.

As our products are highly configurable — among other things in terms of color schemes, branding elements, and accessories — we rarely deliver directly from stock. Delivery times and production lead times are therefore always determined in consultation, taking your desired planning into account as much as possible.

We apply Ex Works (EXW) as our standard delivery term, unless otherwise agreed. This means that the goods are made available at our premises and that transport and insurance are arranged further in consultation with the customer.

Upon request, we can also deliver under other Incoterms, such as DAP (Delivered At Place), depending on your location, preferences, and logistical agreements. We always align the exact delivery conditions with you prior to shipment, ensuring full transparency regarding costs, responsibilities, and delivery timelines.

We are, of course, open to discussing other arrangements, but cannot guarantee them in advance.

Yes, if delivery deviates from our standard Ex Works (EXW) terms, we are happy to explore the possibilities of delivery to a specific location within your building or site. This may include airside zones, loading docks, basement areas, or internal logistics hubs.

In cooperation with our transport partners, we carefully coordinate the practical execution and any required access procedures with you. It is important for us to receive the necessary facilities to streamline the process, such as (day) access passes or reception by an authorized contact person.

For larger projects, multi-site deliveries, or situations where phased delivery is preferred, we are happy to think along with you. Please feel free to contact one of our specialists without obligation to explore the options together.

Yes, we are happy to contribute to project support and the smooth integration of our solutions into your organization and workflows, always in coordination with your organization.

Our products can be adapted to match your organization’s visual identity, for example through color selection, branded panels, stickers, or a combination of these. This ensures that the design aligns seamlessly with your brand or location aesthetics.

Packaging specifications are determined on a case-by-case basis, depending on your preferred shipping method, volume, composition, and any additional requirements.

Yes, upon request we can provide supplier declarations, statements of origin, or certificates of origin to support customs procedures and international clearance. These documents are available for both products and components we export and are prepared in accordance with applicable EU regulations and any relevant bilateral trade agreements.

If you contact us prior to placing your order, we can prepare the required documentation accurately and in a timely manner.

As a supplier, we are responsible for delivering safe products designed in compliance with applicable laws and regulations, including accompanying documentation such as user manuals, maintenance guidelines, and CE declarations of conformity. We also provide training and instructional materials to support safe use.

The end user, or the organization deploying the product, is responsible for correct and safe use in accordance with the provided instructions. This includes, among other things, staff training, performing regular maintenance, and ensuring proper use of the product within their own operational environment.

We are happy to advise on preventive measures and user protocols tailored to your working environment.

Our standard payment terms are 50% upon order confirmation and 50% prior to delivery. This structure allows us to efficiently plan production and logistics and ensures timely delivery. For existing customers, public institutions, or larger projects, we are happy to discuss adjusted payment arrangements, such as staggered payments or payment on invoice. We approach this flexibly, provided there is clear planning and coordination.

Yes, for international air transport of batteries and electric components, we work closely with specialized transport partners. They ensure that transport complies with applicable IATA regulations and UN/DOT requirements (such as UN 3480 or UN 3481 for lithium-ion batteries).

Upon request, we can provide the necessary documentation—including UN certificates, MSDS information, and packaging specifications—to ensure smooth and compliant transport. Please feel free to contact us in advance to coordinate this with one of our specialists.

During transport and delivery, products are insured as standard through our transport insurance, unless otherwise agreed. For deliveries under Ex Works (EXW) terms, responsibility for transport insurance lies with the customer. The specific arrangements are always documented in the quotation or order confirmation.

Our video page and YouTube channel feature an extensive range of product videos. Upon request, we can also create specific video recordings tailored to your requirements or application. In addition, we can organize a digital demonstration via Microsoft Teams, Zoom, or another preferred platform.

Depending on availability and stock, we may be able to offer a test period. The possibilities, conditions, and availability in your region will be discussed in advance.

Yes, our training materials are provided as standard in English. If required, we can arrange translations—either in cooperation with our regional distributors or by using translation technology—and provide the materials tailored to other languages.

Please contact us to discuss the possibilities and availability for your region or organization.

We offer training programs for both the safe operation and competent maintenance of our products. User training is available in two formats:

• A training program for end users to become certified operators;
• A “train-the-trainer” program, enabling your organization to train certified operators internally.

Maintenance training is offered in one standardized format and is intended for technical staff responsible for periodic maintenance.

Training sessions can take place at our factory or on-site at your organization. Please note that on-site training may involve additional costs. Our specialists are available to provide further information if required.

You can easily contact us via info@specialmobility.eu. Depending on your location and requirements, we can arrange a digital demonstration, offer a test period (subject to availability), or connect you with a reference project. We are happy to help determine the most suitable next step.

First check the following points (to be performed by technically qualified personnel only):

• Main switch – is it switched on?

○ e-Mobby: located on the lower left side of the frame;
○ Mobby-Mover: located on the lower left side of the frame;
○ Multimobby: located at the rear.

• System activation – has the correct access method been used (key, plug, card, tag, or PIN)?
• Emergency stop – is the red button accidentally pressed? Rotate or pull it to reset;
• Joystick – for e-Mobby and Mobby-Mover: is it switched on independently?
• Battery – is it sufficiently charged and correctly connected?

⚠️ Important: These actions must be carried out by technically qualified personnel in accordance with applicable safety guidelines. Need assistance? Please contact our aftersales service department.

Possible causes include:

• Low battery charge → fully recharge the battery;
• Overheating → allow the vehicle to cool down for 15–20 minutes;
• Emergency stop partially engaged → check that it has been properly reset.

⚠️ Note: To be performed by authorized personnel only. Always consult the safety instructions. Unable to resolve the issue? Our aftersales service team will be happy to assist.

Technically qualified personnel can check whether:

• the system was correctly activated before switching on the joystick;
• the connection between the joystick and the controller is intact;
• the battery is properly connected and sufficiently charged.

⚠️ Warning: Incorrect handling may lead to damage or unsafe situations. If in doubt, please contact our aftersales service for support.

Technically qualified personnel can check whether:

• the main switch is switched on;
• the fuse is intact (if applicable);
• the correct system activation method has been applied;
• there is no cable or voltage-related issue.

⚠️ Safety first: Perform these checks only under safe conditions and by authorized personnel. If in doubt, please contact our aftersales service department.

A: Check the LED indicator on the charger or the display:

• Flashing red/orange → charging in progress;
• Green → battery fully charged.

A full charge typically takes 5–8 hours, depending on the product and the mains voltage.

⚠️ Important: Always observe the safety instructions when charging. In case of uncertainty or abnormal behaviour, please contact our aftersales service department.

Technically qualified personnel can check for:

• interruption in the battery connection (vibrations, loose connectors);
• internal overheating or automatic safety cutoff;
• unintended emergency stop activation;
• battery voltage too low under heavy load.

⚠️ Note: If this occurs repeatedly without a clear cause, please contact our aftersales service department immediately for diagnosis and support.

Flashing LEDs may indicate:

• an error code (depending on number of flashes and color);
• a battery issue or voltage dip;
• a communication problem between components (e.g. controller ↔ joystick).

⚠️ Important: Error codes must only be interpreted by technically qualified personnel. Technical documentation or direct support is available via our aftersales service department.

Technically qualified personnel can check:

• whether there is communication with the motor controller;
• what the safety sensor detects (Multimobby);
• whether the drive wheels are blocked or improperly coupled;
• the status of the parking brake or motor brake (if applicable).

⚠️ Safety first: Perform diagnostics only under safe conditions. If in doubt, please contact our aftersales service department for guidance through the correct steps.

Inspect the product thoroughly upon receipt and report any visible damage to our aftersales service department within 48 hours. Please include photos and a description. We will then assess whether replacement or repair is required.

Slight warming during prolonged charging is normal. Excessive heat may indicate:

• poor contact points or a damaged cable;
• high ambient or battery temperature;
• incorrect connection or compatibility issues.

⚠️ Note: Stop charging immediately if overheating occurs and have it checked by authorized personnel. If in doubt, please contact our aftersales service department for assessment and/or replacement advice.

Check for:

• foreign objects in the drivetrain or wheels;
• loose coupling pins or seat frame components;
• wear on moving parts or bearings;
• loose components due to transport or intensive use.

⚠️ Note: Do not continue using the vehicle until it has been inspected by a qualified technician. If in doubt, please contact our aftersales service department for inspection or repair advice.

Have technically qualified personnel check for:

• dirt or hair around the axle or bearings;
• deformation of the fork or frame due to impact;
• worn or seized bearings;
• lateral play or wheel imbalance.

⚠️ Note: Never continue driving with resistance or audible scraping. This can worsen damage or create a safety risk. If in doubt, please contact our aftersales service department for replacement or inspection advice.

Yes, in many cases mechanical adjustment is possible. A qualified technician can:

• check cable tension or spring mechanisms;
• inspect brake pads or brake rings for wear;
• inspect the frame for deformation near the brake mechanism.

⚠️ Warning: Never use a Mobby with unreliable brakes. Stop using the vehicle immediately and contact our aftersales service department for replacement or maintenance instructions.

We recommend a visual check during daily use and a technical inspection every 6 to 12 months, depending on usage frequency and load. Inspection checklists and maintenance advice are available upon request.

⚠️ Important: All inspections must be performed in accordance with safety guidelines and by authorized personnel.

Yes, almost all components of our manual Mobby chairs are available for individual purchase. You can visit our spare parts lists webpage to see which replacement parts are available for your Mobby products.

Can’t find the spare part you’re looking for? You can also contact our aftersales service department to request the parts you need. Please provide the serial number and model type, and we will advise you on the correct part and replacement instructions.

On our Dealer page, you will find an overview of existing distributors in regions that are already covered.

We work worldwide with a network of carefully selected distributors and service partners. These are active in, among others, Europe, the Middle East, Asia, North America, Australia, and New Zealand.

Is your country or region not listed (yet)? Feel free to contact us — we will be happy to assist you directly from our headquarters or refer you to a suitable partner.

Yes, and in many cases this is even a requirement. We expect our distributors not only to represent us commercially, but also to act as a regional point of contact for service and aftersales.

To enable this, we train and certify our partners so they can provide local maintenance and technical support. This ensures faster response times, support in the local language, and a direct relationship with the end user. Naturally, we remain available as the manufacturer to provide support in the background.

Yes, we are open to collaborating with new distributors and partners active in mobility, medical devices, or airport infrastructure.

If you are interested in a partnership, please contact us. We are happy to discuss the possibilities and conditions based on your market position and experience.

We are looking for partners who are not only commercially active, but who can also add regional value in terms of service. Key criteria include:

• relevant experience in PRM services, mobility, or healthcare;
• knowledge of local legislation and operational processes;
• an active network within airports, healthcare institutions, or the leisure sector;
• a commercially driven yet service-oriented approach;
• the ability to provide local technical support, maintenance, and aftersales;
• basic knowledge of import procedures, customs formalities, and logistics handling.

After reviewing your profile, we will be happy to schedule an introductory meeting to discuss the possibilities together.

We maintain close and regular communication with our partners through dedicated contact persons, newsletters, documentation updates, and progress meetings. New products, service protocols, and innovations are shared in a timely manner to support partners in both their commercial and technical roles.

Yes, where possible we support local demonstrations, reference visits, trial placements, or trade shows. Depending on the region and availability, we coordinate together how we, as the manufacturer, can contribute to a successful presentation of our products in your market.

Yes, clear agreements are made regarding territories to protect interests and avoid overlap. This is done in mutual consultation and aligned with market potential, commitment, and level of engagement.

Yes, we are happy to involve strategic partners in the introduction of new products or innovations. Suitable partners may participate in pilots or beta phases by mutual agreement, for example for autonomous mobility or new lifting solutions.

Please contact us if you are interested in contributing or testing at an early stage.

Yes, we are open to joint campaigns or promotions by mutual agreement. This may include local events, product launches, or target-group-specific campaigns. Where possible, we provide content, visuals, and technical input to support your commercial efforts.

Absolutely. We highly value feedback from real-world use. Many of our innovations have been developed based on input from partners and users. As a partner, you can actively contribute to improvement processes or even be involved in co-creation and testing phases.

Yes, upon request we can provide information on material usage per product and its main components (such as steel, aluminium, plastics, and electronics).

Although we do not currently conduct a full Life Cycle Assessment (LCA) for each product, we are working on the structured collection of data regarding raw material consumption, packaging materials, and transport flows. For tenders or ESG reporting, we can provide relevant input where possible.

Our products are designed with a long service life and maintainability as core principles. Many of the materials used — such as aluminium, steel, and certain plastics — are suitable for recycling at the end of the product’s life cycle.

While the products are not certified as fully circular systems, we use modular components that can easily be replaced or reused. This significantly extends the lifespan of the products and prevents unnecessary replacement of complete systems.

We manufacture locally in the Netherlands or within Europe, with short supply chains, small-scale production, and minimal waste. Our suppliers are selected based on quality, reliability, and transparency in their production processes. Our approach includes:

• minimal packaging and reusable protective materials during transport;
• energy-efficient production and assembly;
• responsible disposal of cutting waste and surplus components.

We continue to invest in improvement and transparency throughout our supply chain.

Yes. We offer customers the option to return end-of-life batteries and electrical components via our aftersales department for responsible recycling in accordance with European regulations. Complete products can also be returned at the end of their service life — by request and in consultation — for dismantling or processing. We are happy to coordinate a suitable logistical and practical solution with you.

For larger fleet replacements, we provide support with replacement or trade-in processes, including the take-back of older models.

Yes. In many cases, used products can be refurbished, technically inspected, and redeployed, depending on the condition of the frame and components. We support customers who choose sustainable life extension options, such as:

• Replacement of upholstery, tyres, or batteries;
• Aesthetic refurbishment (e.g. new coating or branding);
• Full technical overhaul in our workshop.

Please ask about the available options.

Not by default, but this is possible upon request. For larger replacement projects or fleet phase-outs, we are happy to offer a suitable take-back or disposal solution. Please contact us in good time so we can align logistics and processing with you.

Sustainability is a structural part of our business operations. Measures we take include:

• Local assembly and short supply chains;
• Products with a long service life and low maintenance requirements;
• Reuse of transport materials;
• Digital workflows where possible (instead of paper documentation);
• Active participation in sustainable mobility projects with airports and healthcare institutions.

We continue to invest in sustainable innovation, including lighter materials, modular designs, and future-oriented drive technologies.

We work with a combination of core, established suppliers and new partners who provide specific added value. For components, semi-finished products, and technical services, we are always open to collaboration with parties that meet our quality standards, reliability requirements, and sustainability vision.

Yes, we operate globally — both within and outside Europe — provided that the supplier meets our quality standards, delivery reliability, and export regulations. Recognised dealers are listed on our Dealer Page. For international suppliers, knowledge of customs procedures, product labeling, and proper documentation for import and transport is also expected.

Absolutely. We prefer to build sustainable relationships that allow for long-term planning, joint improvement, innovation, and scalability. Suppliers who grow with our business and customer base are actively involved in new projects, product lines, and market developments.

Upon receipt, deliveries are inspected for compliance with the order, visible damage, quantities, and — where applicable — technical tolerances. For regular deliveries, periodic spot checks or audits may be conducted. Quality control is an integral part of our collaboration.

Yes, we welcome collaboration with specialized partners who can contribute during the development phase. This includes support with material selection, series production, functional testing, or optimizing production costs. Collaboration is project-based and closely coordinated with our R&D department.

Depending on the product or service, we can operate based on individual orders, periodic call-off contracts, or framework agreements with defined duration and volumes. The appropriate structure is agreed upon in consultation, taking into account seasonal patterns, production logistics, and production lines.

Yes, we maintain a supplier guideline describing quality standards, communication expectations, and ethical principles. This can be provided on request to parties interested in working with us. We expect suppliers to comply with relevant laws and regulations, conduct business ethically, and respect human rights and labor conditions.

Suppliers are selected based on:

• Product quality and technical reliability;
• Delivery reliability and scalability;
• Transparency in communication and processes;
• Sustainability policy and social responsibility.

All submitted designs, drawings, or product ideas are treated strictly confidentially. In many cases, we sign a Non-Disclosure Agreement (NDA) to legally protect both parties. We expect the same respect from our suppliers regarding our IP and technical files.